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Return Policy

 

New & Unopened Item(s)

Returns must have zero appearance of being used. All tags and original packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

 

DOA (Dead on Arrival) & Manufacturers Defects

We will assist with all DOA (Dead on Arrival) and Manufacturers defects for 30 days from the original date of purchase. Please contact our customer service department at Phone: 412-766-1161 so we may assist you with your issues. We will do some basic troubleshooting to attempt to solve your Issue. If we are unable to solve the issues we will take care of getting your product back and repair / replace at our discretion. All returns for DOA and Defects require prior authorization prior to being returned to Paintball Delivery.

 

Return Shipping

Customer is responsible for all return shipping unless the return is a result of our error. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All returns must be properly packaged (Do not slap a shipping label on the retail packaging). We suggest shipping via Insured fedex with a signature required. Paintball Delivery is not responsible for packages lost in transit.

 

Exclusions

The following items cannot be returned under any circumstances. Paintballs, Slide Shorts, Undergarments. Other exclusions may apply.

 

RETURN SCENARIOS

SCENARIO 1

NEW & UNOPENED - Returns for Store Credit / Exchanges

All returns for Store Credit / Exchanges will be issued via Paintball Delivery Gift Certificate Code. Customer is responsible for the shipping costs to return products to us. We will issue a certificate code for the amount of your returned item(s), then you will be able to place your order directly on our website using the gift certificate code.

Step 1:

Package your new item(s) and ship to:

Pittsburgh Paintball

Attn: Returns Department

1403 Idlewood Rd.

Pittsburgh PA, 15205

You must include a copy of your invoice for quick processing or a note with order number and description of your request. Failure to include your invoice will delay returns processing.

Step 2:

As soon as we receive your return we will inspect your package and process your return. Please allow 3-5 business days to process your return as well as your refund / Store Credit.

 

SCENARIO 2

NEW & UNOPENED - Returns for Refund

Paintball Delivery will accept returns on most unopened items for up to 30 days after the invoice date. Returns must have zero appearance of being used. All tags and original packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

Returns for Unused item(s) refund are subject to a 15% restock fee. Free shipping fees from your original order may also be deducted from refund total. Restock Fees will be waived if you choose store credit.

Step 1:

Package your new items and ship to:

Pittsburgh Paintball

Attn: Returns Department

1403 Idlewood Rd.

Pittsburgh PA, 15205

You must include a copy of your invoice for quick processing or a note with order number and description of your request. Failure to include your invoice will delay returns processing.

Step 2:

As soon as we receive your return we will inspect your package and process your return. Please allow 3-5 business days to process your return. Paypal refunds will show on your account immediately. Credit card refunds take 2-4 business days for your bank to process.

 

SCENARIO 3

NEW & UNOPENED - RAPID EXCHANGE

Wrong color? Wrong Size? Need it Fast? Paintball Delivery now offers Rapid Exchange!

Rapid exchange is only available for New & Unopened Items.

Paintball Delivery will accept returns on most unopened items for up to 30 days after the invoice date. Returns must have zero appearance of being used. All tags and original packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

Step 1:

Place your order for the new items you want. In the comments field, leave us a message with the order # you are exchanging for.

Step 2:

Package your new items and return to:

Pittsburgh Paintball

Attn: Returns Department

1403 Idlewood Rd.

Pittsburgh PA, 15205

 

You must include a copy of your invoice for quick processing. Failure to include your invoice will delay returns processing.

Step 3:

As soon as we receive your return we will inspect your package and process your return/exchange. In order to receive a refund for your return, the replacement order must exceed the value of your original item(s) returned.

Please allow 3-5 business days to process your return. Paypal refunds will show on your account immediately. Credit card refunds take 2-4 business days for your bank to process.

 

DOA - MANUFACTURE DEFECTS

Paintball Delivery knows manufacture defects are bound to happen for out of the box items. While we know this can be a hindrance The products we carry are manufactured by reputable companies therefore Pittsburghpaintballsupply.com does not open, inspect, or test the individual items before shipping. If you have a warranty issue within 30 days of your purchase, we have techs on standby to help you work through any issues you may have with your new gear.

Please contact us by calling Phone: 412-419-5770 to speak with one of our specialist or using our online Live Chat services. If we are unable to solve the issues we will take care of getting your product back and repair / replace at our discretion.

If you need contact information for a specific manufacturer we will gladly point you in the right direction.

Issues After 30 Days:

Manufacturer's warranties will cover any product issues after this initial 30 day period. Feel free to contact us if you need help getting in touch with a manufacturer.

Used Item Return Policy

Used items returned to Paintball Delivery are subject to restock fees of up to 75%. All used products require an RMA and prior approval before returns will be accepted. Please call 412-407-4920 to speak with one of our specialist to obtain an RMA. Your request will be reviewed and your RMA will be provided. Please allow 2-3 business days for us to process your RMA.

 

I RECIEVED THE WRONG PRODUCTS

If you have received the wrong product please call us at Phone: 412-766-1161. We will gladly help you solve any issues in a timely manner. Do not attempt to use or open the product as this will void the claim for return. We allow claims to be filed up to 5 Business days after the delivery date. Any claim made after 5 Business days is considered void and may not be honored.

 To streamline the process and make sure you receive the correct product as fast as possible, we advise you to call our customer service department. Please have your order number readily available as our representatives will need to verify information listed on your order invoice.

Once our customer service representatives verify your claim that the incorrect product was shipped to you, we will mail you the correct item(s) with a return shippingecialist to obtain an RMA. label for you to return your item(s). Be sure to clearly write the order # on the outside of your return package. All returns must be properly packaged (Do not slap a shipping label on the retail packaging). Most likely you can reuse the packaging the correct item came in then place your return label on your packaging. If you are not sure where your local FedEx or USPS facility is, our reps will gladly help you locate the nearest drop-off/pick-up location. You have up to 10 business days to ship your item back to us. If we do not receive your returned item you will be charged for the item(s).

 

MY ORDER IS MISSING AN ITEM(S)

If your order is missing an item or you received an incorrect quantity, please immediately contact our customer service department at Phone: 412-419-5770. Missing or Incorrect product claims must be made within 5 business days of Package Receipt.

To streamline the process and make sure you receive any product in question as quickly as possible, we advise you to call our customer service department. Please have your order # readily available as our representatives will need to verify information listed on your order invoice.

Once your claim is filed, our representatives will then research the claim. This will include verifying shipment weight as well as an inventory count. Please allow 24-48 hours for your claim to be researched. When we have come to a conclusion you will be contacted by a rep, and if we failed to ship any product in question, we will promptly send out your item(s) at no additional charges to you.